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Until Oct. 1, 2017, I worked for Gannett's design studio in Nashville. Almost four years ago, I suffered a brain seizure (or a brain bleed, depending on the doctor). I reported this to my supervisor, who now works for Gannett elsewhere, and her assistant, who was...
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2.3
Gannett, Idaho
#1111746
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This company engages in unscrupulous business practices. They offered me a promotional rate of $9.99 for a digital subscription. A year later I noticed my credit card was charged $144. When I called and said I didn't authorize this charge, they told me I did. First...
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#1110759
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I had always paid by check month to month for a newspaper subscription until they raised their rate and said the only way they could give me the lower rate again was with a credit/debit card on auto pay. Reluctantly, I agreed. When you allow that, you have to have a...
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#1098065
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Gannett Newspaper Review

Gannett
#962952
1.0
Details
Awful customer service sat on hold over 30 minutes the first time hung up tried again waited again 19 minutes . They have poor delivery service including missed papers wet papers and late service. I fully understand why people are going digital they are just a nasty nasty company and i can't even get a hold of them to cancel please think twice about doing business with them
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Product or Service Quality
Style and Design
Value for money
Website
You are promised that a "live" person would answer this call. Three time I tried calling and the same results - leave a message. My issue is with the delivery person and the paper not being delivered. A problem that I have complained about and has never been addressed....
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1.0
I liked
  • Person to call and address the issue
I didn't like
  • Having a machine deal with customer service issues
  • Customer service
#1082981
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I worked for Gannett for two decades. They perpetrated so many scams against their employees, including me, that we lost significant revenue and benefits over time. Any complaints were usually dealt with by dismissal. Non-exempt employees were forced to work overtime....
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Anonymous
Smitty

I'm sorry for your misfortune and don't doubt that the company has behaved in a lousy manner at times.Unfortunately, that's a sign of a company in decline in a collapsing indu...

I didn't like
  • Being treated unlawfully
#1080146
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In March, our newspaper delivery was changed from a very reliable person to some one who was supposedly delivering The Hendersonville paper. We had been customers of the Citizen Times for many years. Once the paper delivery changed, we never got a paper. I called DAILY...
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2.4
I liked
  • Newspaper
I didn't like
  • Delivery of the paper
  • Customer service
#1079979
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Have spoken with customer service reps on 4 occasions in the past week to get a $41.35 debit to my credit card reimbursed. None of these people could explain what this charge was for but proceeded to say I would now be paid thru Jan. 2017. This is a shady way to do...
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2.3
I didn't like
  • Dealing with billing issues
#955304
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I received a $249.01 bill for USA Today on 8-1-16 billed to my Mastercard. When I started receiving USA today I told the carrier I had not ordered it and to stop delivery. I called Gannet and my credit card carrier to dispute the charge. I sent a dispute letter to...
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h.kitchener
h.kitchener

You must have given them your card info at some point or they wouldn't have the info to bill you on it. Contact your card company and find out what happened to your dispute. T...

2.3
I didn't like
  • Being billed for item not purchased
  • Customer service
#945393
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USA Today I subscribe to two Gannett e-papers: USA Today and the Detroit Free Press. Customer Service is lousy because: (1) If you subscribe to more than one Gannett paper, customer reps often confuse the subscriptions. They NEVER begin by asking which newspaper...
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3.4
I liked
  • Newspaper itself
I didn't like
  • Customer service
#944933
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Contact Gannett

Mailing Address:
Gannett Co., Inc.
7950 Jones Branch Drive
McLean, VA 22107
United States
Phone:
(703) 854-6000
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Chip smith treats his employees like s*** he even called a employee a *** in a mass email sent to all employees working under him and when the email was forwarded to his boss no disciplinary action was taken Chip smith has unwittingly made great effort to run the...
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Anonymous
Anonymous

https://www.youtube.com/watch?v=4Zr21mNiWAs

1.0
#800477
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