Joe M Waw

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| map-marker Providence, Virginia

Unwarranted Subscrpition Cancellation of Home Delivery for The Record

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Gannett - Unwarranted Subscrpition Cancellation of Home Delivery for The Record
Updated by user Oct 19, 2023

Still waiting on a resolution, and still not getting the newspaper delivered even though I made that cc payment several weeks ago.I will keep you posted. Did you send my initial message through to Gannet?

Updated by user Oct 12, 2023

No resolution to the issue, no response

Original review Oct 12, 2023
Gannet Publishing, I am a long term print subscriber for my local newspaper "The Record" in Bergen County NJ . I have recently had my acct.

cancelled due to "non-payment" even though I sent payment in the form of check #139 for the amount of $46.12 payable to "The Record", which your customer service first said was never recd. , then later claimed it was either "cancelled" or "misapplied". They suggested I send a message with a copy of the cancelled check to Gannett Corp. P.O Box 750, Fishers , Indiana 46038-**** , which I did this week.

On that same call, they said I was also being billed for the "premium subscription", amounting to over $ 200, which I had never ordered/ever recd., and which they said would remove from my account, and also recomended I then pay the bill over the phone using my credit card, if I wanted my account would be restored, which I reluctantly did. I recd. the paper on Sunday, but not today, and when I called customer service this evening (10/12/23) they said the acct. was inactive and cancelled again due to "non-payment".

I informed the rep. that this was not acceptable, and planned to report this matter to Gannett Corporate headquarters for further investigation, which is what I am requesting now. I suspect some unusual or possibly fraudulent activity, and would appreciate your prompt response in helping to resolve this matter in a timely fashion.

J. McArdle 21 Park Street, Harrington Park, NJ 07640.
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Loss:
$46

Preferred solution: Deliver product or service ordered

User's recommendation: Customer Service is Not Helpful

Karthik Exu

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Verified Reviewer
| map-marker Canton, Ohio

I have a charge coming out of my account that I know nothing about.

There is a $19.99 amount coming out of my account that I know nothing about!!! Please contact me at 330-990-****
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Marcia B Yqa

Fraudulence

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My mother and I have contacted customer service multiple times over the last few months regarding an error that Gannett made that pertains to a refund check that was issued in September 2022. The check was for a refund that was made o Iut to my mom's senior living apartment bldg instead of to her. We have called repeatedly to get them to correct the check to reflect my mom's name and they say they'll get it fixed and re-issue to her but it's to no avail. We have called no less than 4 or 5 times in the last 3 months to no avail. This company stinks!
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Loss:
$126
Cons:
  • Too many to list

User's recommendation: Avoid! Scam Company!

Vicky M Zcl

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Verified Reviewer

No answer

No one Answered!!! I didnt purchase any thing. All these questions and Im not able to answer because I didnt buy
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Loss:
$15

Preferred solution: Full refund

Kim K Mzt

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Verified Reviewer

Zero. They don’t want to help…EVER!

Unauthorized credit card charge. I have no newspaper subscriptions! There is no way to speak with a human!
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Loss:
$20
Cons:
  • No customer service
  • Impossible to cancel

Preferred solution: Full refund

User's recommendation: Avoid Gannett like the plague

Madeline V Uvj

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Verified Reviewer
| map-marker Rochester, New York

Broken pricing Agreement between me (consumer) and Gannett (Rochester Democrat & Chronicle

During the month of August, 2023 I entered into agreement with Rochester Democrat & Chronicle for a price of $15.00 per month, for us to receive a year of the paper. We had automatic bill pay every month where the payment was automatically taken from our checking account to pay for the paper.

I received a confirmation letter dated August 28, 2023 @***.49 am to confirm the pricing. Here we are now in November and I was told that the price I received was not a valid promotion and that now I had to pay $32.00/per month, to still receive the paper. If that was the case, why did I get offered the promotion, pay for the promotion every month without any backfeed, and now 4 months later, am being told that the price was not valid. When I explained to the representative that I have a confirmation email regarding the price, she told me that they (Gennett) doesn't sent confirmations out so I couldn't have that.

I beg to differ as I have proof of that letter and I'm trying to get it to copy of this note. If I can't attach it, I would be happy to email it to you if you would like to see it.

Anyway, my complaint is for 3+ months we received and paid for the paper at the rate quoted and confirmed. Now it's not valid so I lose the other 9 months at the rate of $15.00 and to add insult to injury, today, which was supposed to be our last paper day, they never delivered it. To say the least, we are very disappointed in your company with how they handle customers.

Customer service stinks. I must add though, that the day after all this happened, someone called me to offer us 2 months at the $16.00 rate per month.

Needless to say I said no because I feel that this pricing agreement should have been honored for the year that I originally signed up for.

This is now water under the bridge, but I felt someone in upper management needs to know how your customers are being treated. Thank you for listening and if you need any other information, please feel free to contact me at the telephone number below or via email.

Thank you again...Madeline Vito

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User's recommendation: Looks like you can't trust Democrat & Chronicle Pricing.

Karin C Evn

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Verified Reviewer

Cancel subscription

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I have been trying for months to cancel this subscription. I don't even know what it's for. They're impossible to get ahold of and the price keeps going up every month in my bank account. I want this canceled.zero! Don't do it, whatever this is. They'll keep charging uiu and you won't be able to cancel.
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Loss:
$200
Pros:
  • No idea
Cons:
  • You cant cancel

Preferred solution: CANCEL WHATEVER SUBSCRIPTION THIS IS FOR.

Joe M Waw

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Verified Reviewer
| map-marker New York, New York

The Record Newspaper -no delivery

Gannett - The Record Newspaper -no delivery
Gannett - The Record Newspaper -no delivery - Image 2
Check Number 139 Date Posted 09/29/23 Check Amount $46.12 I still have not have gotten weekly delivery of the Record newspaper, even though I made an additional cc payment in the same amount ( which is a listed as cash payment on the account) Your telephone customer service keeps giving me "run-around" answers and playing games. ( Sounds like they are Phillipines based) What are the actions you are taking to resolve this matter?
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Loss:
$46
Cons:
  • Poor service

Preferred solution: Deliver product or service ordered

User's recommendation: Gannet Customer Service is a Waste and Scam

Porschia Dkz

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

W2 form

I never received my W2 form for this year I worked for the News Journal on Basin Rd. Newcastle Delaware my name is Chicka Wilks
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Phil B Zoe

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Verified Reviewer

Gannett New fraud charges

triple and quadruple billed. theft of my money. They had to spend money to get their system to allow multiple accounts on one email. So they were Pro-Active when it came to cheating their customers out of moeny. It's theft, pure and simple
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Loss:
$550
Cons:
  • Thief

Preferred solution: Full refund

User's recommendation: Do no business with Gannett New, file suit for every claim

Stephanie C Kfp

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Verified Reviewer
| map-marker Quincy, Massachusetts

Charge made to my account

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Yesterday, Gannett company charged my account $11.99. I don't know what this charge is for nor did I purchase anything for $11.99. Please provide a refund. The order or contract ID info is a copy of what my bank statement shows. I don't have a contract or order number.
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Anonymous
map-marker Bridgeport, Ohio

Charge on card

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For last two months Im getting a charge of 9.99. Can you tell what it is and how to cancel it Thank you The reply from this was they didnt bother to read this and no refund
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User's recommendation: Run. Run fast. Their customer service is AWFUL!!!

Lea I Jma

Being charged for something?

I was charged 30.00 from my bank account for something? What am I paying for? How can I say more about something I don't know about
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Loss:
$30

Preferred solution: I want to know what I am paying for?

Anonymous
map-marker New Bedford, Massachusetts

Unsatisfied

I am unhappy with Gannett newspaper and pissed off consumer- neither have responded to me after multiple attempts! I wont subscribe to your $5.- consult but want results!!!
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User's recommendation: Don’t even try

Paul W Jcl

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Verified Reviewer

Charge

I have a $29.00 charge on a credit card and did not subscribe to a Gannett publication. The process to connect with a person and get this resolved is beyond complex.
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Loss:
$29

Preferred solution: Full refund