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Gannett - What customer service

Customer service at Gannett/Tennesean is a joke. Pay your bill, then get a bill for more charges. When you call, and are on ignore for more than an hour, the rep is unable to look at your account, or unwilling, and when you request to speak with a supervisor or manager you are given the run around again.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1188696
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USA Sports Weekly Paper ordered through MagazineLine and subscription did not expire until July. Credit Card was charged by Gannett in January!!! Besides the fact that the paper is never received in our box. They show subscription expiration in January and don't care...
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1.0
I didn't like
  • Argued about subscription expiration
  • Has no communication with subscription order account
  • Credit card charged before subscription expired
#1185495
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Never give Gannett your credit card number. They will overcharge you. When called, they will promise to correct but never do. You can call your credit card company to dispute but Gannett convinces them that charge is legit because Gannett will never put anything in...
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Anonymous
Mark

I have the same problem. Gannett's Florida Today whacked me for a newspaper rate increase to $53/month, from $35 overnight, with no notice! When I tried everything to cancel, ...

1.8
#1185324
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I had a coupon to get the newspaper for 49.99 and signed up in August using my credit card. Had received as promised until today. No paper. Called C/S and they said I never paid. I have the credit card statement where I did pay. Why have you been delivering the paper...
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2.1
#1145547
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Until Oct. 1, 2017, I worked for Gannett's design studio in Nashville. Almost four years ago, I suffered a brain seizure (or a brain bleed, depending on the doctor). I reported this to my supervisor, who now works for Gannett elsewhere, and her assistant, who was...
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Anonymous
Jane Doe

I was a graphic ad designer for Gannett when they laid me off too a little over a year ago. They are a terrible, terrible company. They destroyed my career. At my age, I am ve...

2.3
Gannett, Idaho
#1111746
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This company engages in unscrupulous business practices. They offered me a promotional rate of $9.99 for a digital subscription. A year later I noticed my credit card was charged $144. When I called and said I didn't authorize this charge, they told me I did. First...
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#1110759
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I had always paid by check month to month for a newspaper subscription until they raised their rate and said the only way they could give me the lower rate again was with a credit/debit card on auto pay. Reluctantly, I agreed. When you allow that, you have to have a...
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#1098065
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You are promised that a "live" person would answer this call. Three time I tried calling and the same results - leave a message. My issue is with the delivery person and the paper not being delivered. A problem that I have complained about and has never been addressed....
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1.0
I liked
  • Person to call and address the issue
I didn't like
  • Customer service
  • Having a machine deal with customer service issues
#1082981
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I worked for Gannett for two decades. They perpetrated so many scams against their employees, including me, that we lost significant revenue and benefits over time. Any complaints were usually dealt with by dismissal. Non-exempt employees were forced to work overtime....
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Anonymous
Smitty

I'm sorry for your misfortune and don't doubt that the company has behaved in a lousy manner at times.Unfortunately, that's a sign of a company in decline in a collapsing indu...

I didn't like
  • Being treated unlawfully
#1080146
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In March, our newspaper delivery was changed from a very reliable person to some one who was supposedly delivering The Hendersonville paper. We had been customers of the Citizen Times for many years. Once the paper delivery changed, we never got a paper. I called DAILY...
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2.4
I liked
  • Newspaper
I didn't like
  • Delivery of the paper
  • Customer service
#1079979
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