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In March, our newspaper delivery was changed from a very reliable person to some one who was supposedly delivering The Hendersonville paper. We had been customers of the Citizen Times for many years. Once the paper delivery changed, we never got a paper. I called DAILY...
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2.4
I liked
  • Newspaper
I didn't like
  • Delivery of the paper
  • Customer service
#1079979
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Gannett Newspaper Review

Awful customer service sat on hold over 30 minutes the first time hung up tried again waited again 19 minutes . They have poor delivery service including missed papers wet papers and late service. I fully understand why people are going digital they are just a nasty nasty company and i can't even get a hold of them to cancel please think twice about doing business with them
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#962952
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Have spoken with customer service reps on 4 occasions in the past week to get a $41.35 debit to my credit card reimbursed. None of these people could explain what this charge was for but proceeded to say I would now be paid thru Jan. 2017. This is a shady way to do...
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2.3
I didn't like
  • Dealing with billing issues
#955304
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I received a $249.01 bill for USA Today on 8-1-16 billed to my Mastercard. When I started receiving USA today I told the carrier I had not ordered it and to stop delivery. I called Gannet and my credit card carrier to dispute the charge. I sent a dispute letter to...
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h.kitchener
h.kitchener

You must have given them your card info at some point or they wouldn't have the info to bill you on it. Contact your card company and find out what happened to your dispute. T...

2.3
I didn't like
  • Customer service
  • Being billed for item not purchased
#945393
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USA Today I subscribe to two Gannett e-papers: USA Today and the Detroit Free Press. Customer Service is lousy because: (1) If you subscribe to more than one Gannett paper, customer reps often confuse the subscriptions. They NEVER begin by asking which newspaper...
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3.4
I liked
  • Newspaper itself
I didn't like
  • Customer service
#944933
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Chip smith treats his employees like s*** he even called a employee a *** in a mass email sent to all employees working under him and when the email was forwarded to his boss no disciplinary action was taken Chip smith has unwittingly made great effort to run the...
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Anonymous
Anonymous

https://www.youtube.com/watch?v=4Zr21mNiWAs

1.0
#800477
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Livingston county MI government, county, school boards and Howell city council is ruled by an old guard. The press never takes any investigative action to their corrupt actions Condo community builds illegal basements for 20 years. The paper never puts the words egress...
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2.0
#752571
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I do not know if Gannett picks the comics that come in local papers , so if you do I have a complaint about the content in the comic papers that come in papers on Sunday. The comic papers should be a paper that children can read without parents having to...
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#712428
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Where to begin with this completely disorganized recruiting? I applied for a position MONTHS AGO online...so far that position still isn't filled and it's been over 2 months..I've taken time to speak with 2 HR people on multiple occasions beginning JANUARY 2015 when...
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1.0
#616379
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Friendly warning folks. USA Today newspaper falsely charged my credit card TWICE and refused to deliver a refund. Now 33 days and counting. A woman from parent co. Gannett phoned me from a turnover by USA Today. Seems Gannett execs approve and refuse to correct USA...
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#414908
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