Product: Gannett Customer Care Clear all filters (6 of 6 reviews match)
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Never give Gannett your credit card number. They will overcharge you. When called, they will promise to correct but never do. You can call your credit card company to dispute but Gannett convinces them that charge is legit because Gannett will never put anything in...
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1.8
Product
Gannett Customer Care
#1185324
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Gannett - What customer service

Customer service at Gannett/Tennesean is a joke. Pay your bill, then get a bill for more charges. When you call, and are on ignore for more than an hour, the rep is unable to look at your account, or unwilling, and when you request to speak with a supervisor or manager you are given the run around again.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
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Product
Gannett Customer Care
#1188696
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You are promised that a "live" person would answer this call.Three time I tried calling and the same results - leave a message. My issue is with the delivery person and the paper not being delivered. A problem that I have complained about and has never been addressed....
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1.0
Product
Gannett Customer Care
I liked
  • Person to call and address the issue
I didn't like
  • Customer service
  • Having a machine deal with customer service issues
#1082981
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USA Today I subscribe to two Gannett e-papers: USA Today and the Detroit Free Press. Customer Service is lousy because: (1) If you subscribe to more than one Gannett paper, customer reps often confuse the subscriptions. They NEVER begin by asking which newspaper...
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3.4
Product
Gannett Customer Care
I liked
  • Newspaper itself
I didn't like
  • Customer service
#944933
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I received a $249.01 bill for USA Today on 8-1-16 billed to my Mastercard.When I started receiving USA today I told the carrier I had not ordered it and to stop delivery. I called Gannet and my credit card carrier to dispute the charge. I sent a dispute letter to Chase...
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h.kitchener
h.kitchener

You must have given them your card info at some point or they wouldn't have the info to bill you on it. Contact your card company and find out what happened to your dispute. T...

2.3
Product
Gannett Customer Care
I didn't like
  • Customer service
  • Being billed for item not purchased
#945393
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Chip smith treats his employees like s*** he even called a employee a *** in a mass email sent to all employees working under him and when the email was forwarded to his boss no disciplinary action was taken Chip smith has unwittingly made great effort to run the...
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Anonymous
Anonymous

https://www.youtube.com/watch?v=4Zr21mNiWAs

1.0
Product
Gannett Customer Care
#800477
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