Product: Gannett Subscription Clear all filters (0 of 10 reviews match)
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They (CJ and USA Today (especially CJ ~ neither have email addresses that will respond to your complaints, questions, etc.) are not REACHABLE. They charge outrageous prices for subscriptions, and when I finally reached a CS rep, who indicated I would get a lower rate...
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Gannett Subscription
#1254220
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I'd received the online version of the Freep for over 2 years. In June or July I paid for 1 years' service to switch from State Journal delivered edition to online delivery. Have not been able to access either newspaper since that time. PKEASE GRANT ME ACCESS TO...
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Gannett Subscription
I didn't like
  • Customer service
#1229388
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Gannett wants to sell subcsriptions to disabled customers but can't deliver the papers in a manner so the customer is able to retrieve their paper. If you are disabled and unable to walk to the street then Gannett will take your money knowingly that they can't...
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1.5
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Gannett Subscription
#1216315
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I've tried to contact Gannett for 6 months regarding my subscription. I finally got through after being on hold for 1.5 hours. I got things straightened out, or so I thought. Today, I just got a call from the Gannett retention department and they wanted my credit card...
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1.9
Product
Gannett Subscription
I didn't like
  • Customer service
  • Being treated unlawfully
#1190662
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Credit Card was charged by Gannett in January!!! Besides the fact that the paper is never received in our box. They show subscription expiration in January and don't care what my email from MagazineLine states and they are not connected with my customer number or info...
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1.0
Product
Gannett Subscription
I didn't like
  • Customer service attitude
  • Has no communication with subscription order account
  • Item not received
#1185495
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I had a coupon to get the newspaper for 49.99 and signed up in August using my credit card.Had received as promised until today. No paper. Called C/S and they said I never paid. I have the credit card statement where I did pay. Why have you been delivering the paper...
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2.1
Product
Gannett Subscription
#1145547
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This company engages in unscrupulous business practices.They offered me a promotional rate of $9.99 for a digital subscription. A year later I noticed my credit card was charged $144. When I called and said I didn't authorize this charge, they told me I did. First they...
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Gannett Subscription
#1110759
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I will never trust Gannett again. The charge was supposed to be $25.00 taken out on September 4th, 2017 and each month there after on the 4th for a Newspaper Subscription. This was agreed to via phone conversation on August 25, 2017. They instead took out $57.02. When...
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Gannett Subscription
#1098065
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In March, our newspaper delivery was changed from a very reliable person to some one who was supposedly delivering The Hendersonville paper.We had been customers of the Citizen Times for many years. Once the paper delivery changed, we never got a paper. I called DAILY...
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2.4
Product
Gannett Subscription
I liked
  • Newspaper
I didn't like
  • Delivery of the paper
  • Customer service
#1079979
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Have spoken with customer service reps on 4 occasions in the past week to get a $41.35 debit to my credit card reimbursed.None of these people could explain what this charge was for but proceeded to say I would now be paid thru Jan. 2017. This is a shady way to do...
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2.3
Product
Gannett Subscription
I didn't like
  • Dealing with billing issues
#955304
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