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In March, our newspaper delivery was changed from a very reliable person to some one who was supposedly delivering The Hendersonville paper. We had been customers of the Citizen Times for many years.

Related: Gannett - Unauthorized Credit Card Charges

Once the paper delivery changed, we never got a paper. I called DAILY then finally cancelled my paper in May. Last week, when I looked at my credit card statement, I realized I had continued to be charged for the paper. I called Friday and was told my paper was not cancelled.

The young lady I spoke to said she'd cancel the paper then send an email to the accounting department to ask them about reimbursing me. She told me they would contact me. I was never contacted, so I called back this morning and was told they could not reimburse me because my account had been cancelled already and I should have been calling to tell them I hadn't received the paper.

The logic that I didn't expect the paper because I cancelled it in May didn't make sense to the person I spoke to. In the end, I paid $88.00 for papers I never got

Product or Service Mentioned: Gannett Subscription.

Reason of review: Problem with delivery.

Monetary Loss: $88.

Preferred solution: Full refund.

I liked: Newspaper.

I didn't like: Delivery of the paper, Customer service.

Company wrote 0 private or public responses to the review from Jul 27, 2017.

Review #1079979 is a subjective opinion of

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