I received a $249.01 bill for USA Today on 8-1-16 billed to my Mastercard. When I started receiving USA today I told the carrier I had not ordered it and to stop delivery.
I called Gannet and my credit card carrier to dispute the charge. I sent a dispute letter to Chase and a letter dated 10-3-16 from Chase stated that they'd be sending a dispute form. As of 10-28-16, no dispute form has been received and no further contact from Gannet to resolve the problem.When I went to Chase's site to print out a dispute form, I couldn't find one. When I went to contact them via their "contact us" site, I couldn't.
You have to register your account to contact them, and I don't want to register my site.
This is a headache I don't need. I'm 78 and have had 2 major surgeries in the past 2 months, and just last week I found out my daughter has breast cancer.
Product or Service Mentioned: Gannett Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $250.
Preferred solution: Full refund.
I didn't like: Customer service, Being billed for item not purchased.