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I own a small business and advertise in the Professional Services Directory of a local Gannett newspaper. Due to changing market conditions, they changed the management of their advertising and billing. Since then, communication with them has been an absolute...
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Company wrote 0 private or public responses to the review from Nov 26.
1.6
I liked
  • Relatively good value for psd ad
I didn't like
  • Very poor journalism many inaccuracies and typos
  • Terrible communication and billing procedures
#1408078
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I HATE GANNETT

Tried for THREE WEEKS to do a hold for an upcoming vacation. Kept getting an error message (thank God I am doing this well in advance!). Sat on hold at the 1-800 number for over an hour, finally hung up. Chat has not worked for two weeks as well. Today I finally found an email address and sent them a "newspaper hold request". They proceeded to tell me that I do not get the actual paper, just a digital copy. Argued for SIX EMAILS that in fact I do get a hard copy. I finally said cancel me, and they then argued that I cannot cancel as I am on auto pay. Seriously??? How do they stay in business? I HATE GANNETT (but at least I am no longer a customer!)
Company wrote 0 private or public responses to the review from 1 day ago.
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Value for money
Website
#1422812
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Our paper carrier continues to throw the newspaper in our driveway. We have and have had a paper box to put the paper in since 2002. Since October 2018, she has decided to throw the paper in the driveway. For a while it barely hit the driveway, would sit on sidewalk,...
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Company wrote 0 private or public responses to the review from Dec 05.
2.7
#1415586
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Gannett - My subscription price jumped without warning

Now I'm on hold. I'm cancelling my subscription. American GREED!
Company wrote 0 private or public responses to the review from 23 hours ago.
#1423709
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I own a small business and advertise in the Professional Services Directory of a local Gannett newspaper. Due to market changes, they changed their process for billing advertisers. When I need to add to, or make a change to my advertisement, it is impossible to...
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Company wrote 0 private or public responses to the review from Nov 26.
#1408051
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I went online to subscribe to the Arizona Daily Star. I received an email and subscribed to what I thought was the Arizona Daily Star (after a subsequently after a phone call, I was able to actually subscribed to the Arizona Daily Star, but later cancelled it and am...
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Company wrote 0 private or public responses to the review from Jun 19.
1.0
I didn't like
  • But no refund
  • Refund promised
#1283793
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Gannett - Whyyyyyyy

I didn’t sign up for ANYTHING and yet I’m being charged EVERY MONTH. It started out as a random $16 charge which they recently increased to $30. And since I didn’t subscribe to anything I have no clue how to cancel.
Company wrote 0 public responses to the review from Aug 14.
#1329538
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I URGENTLY REQUEST IMMEDIATE CANCELLATION of delivery of "The Other Paper," a local paper provided free of charge to residents of South Burlington, VT 05403. It fills my tiny mailbox, causing my mail delivery to be stopped, returned to sender, or held at a distant USPS...
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Company wrote 0 private or public responses to the review from Jun 08.
h.kitchener
h.kitchener

Good luck cancelling as the publisher contracts with a distributor who contracts with the post office---thus, no one takes responsibility up and down the line. However, your s...

1.5
#1275196
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Never give Gannett your credit card number. They will overcharge you. When called, they will promise to correct but never do. You can call your credit card company to dispute but Gannett convinces them that charge is legit because Gannett will never put anything in...
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Company wrote 0 public responses to the review from Feb 08.
Anonymous
Mark

I have the same problem. Gannett's Florida Today whacked me for a newspaper rate increase to $53/month, from $35 overnight, with no notice! When I tried everything to cancel, ...

1.8
#1185324
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Contact Gannett

Mailing Address:
Gannett Co., Inc.
7950 Jones Branch Drive 7950 Jones Branch Drive McLean, VA 22107-0150
McLean, VA 22107
United States
Phone:
(703) 854-6000
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Similar to Gannett

I'd received the online version of the Freep for over 2 years. In June or July I paid for 1 years' service to switch from State Journal delivered edition to online delivery. Have not been able to access either newspaper since that time. PKEASE GRANT ME ACCESS TO...
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Company wrote 0 private or public responses to the review from Apr 08.
I didn't like
  • Customer service
#1229388
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