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I URGENTLY REQUEST IMMEDIATE CANCELLATION of delivery of "The Other Paper," a local paper provided free of charge to residents of South Burlington, VT 05403. It fills my tiny mailbox, causing my mail delivery to be stopped, returned to sender, or held at a distant USPS...
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h.kitchener
h.kitchener

Good luck cancelling as the publisher contracts with a distributor who contracts with the post office---thus, no one takes responsibility up and down the line. However, your s...

1.5
#1275196
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I'd received the online version of the Freep for over 2 years. In June or July I paid for 1 years' service to switch from State Journal delivered edition to online delivery. Have not been able to access either newspaper since that time. PKEASE GRANT ME ACCESS TO...
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I didn't like
  • Customer service
#1229388
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Never give Gannett your credit card number. They will overcharge you. When called, they will promise to correct but never do. You can call your credit card company to dispute but Gannett convinces them that charge is legit because Gannett will never put anything in...
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Anonymous
Mark

I have the same problem. Gannett's Florida Today whacked me for a newspaper rate increase to $53/month, from $35 overnight, with no notice! When I tried everything to cancel, ...

1.8
#1185324
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After working to provide data, background and willing professional experts my local editor has stopped returning my calls and emails. I fully understand that he is not obligated to go forward with an article of these substantive public issues. My problem is that he has...
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#1225082
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They (CJ and USA Today (especially CJ ~ neither have email addresses that will respond to your complaints, questions, etc.) are not REACHABLE. They charge outrageous prices for subscriptions, and when I finally reached a CS rep, who indicated I would get a lower rate...
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#1254220
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Gannett - Put on hold too long

March 15 never able to speak to a rep. Was on hold for too long. 9:00 am
2.0
Details
Customer service
#1210957
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Gannett wants to sell subcsriptions to disabled customers but can't deliver the papers in a manner so the customer is able to retrieve their paper. If you are disabled and unable to walk to the street then Gannett will take your money knowingly that they can't...
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1.5
#1216315
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these people call daily 2 or 3 times a day and week-ends. I answer they say nothing. I call back and I hold until I refuse to hold longer. I wouldn't use these people if their paper was free. I wan't to bring charges against them. I sleep late because I'm old and it's...
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1.0
#1213922
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I've tried to contact Gannett for 6 months regarding my subscription. I finally got through after being on hold for 1.5 hours. I got things straightened out, or so I thought. Today, I just got a call from the Gannett retention department and they wanted my credit card...
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1.9
I didn't like
  • Customer service
  • Being treated unlawfully
#1190662
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USA Sports Weekly Paper ordered through MagazineLine and subscription did not expire until July. Credit Card was charged by Gannett in January!!! Besides the fact that the paper is never received in our box. They show subscription expiration in January and don't care...
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1.0
I didn't like
  • Credit card charged before subscription expired
  • Customer service attitude
  • Argued about subscription expiration
#1185495
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